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Lifesaving Outcomes Specialist

Posted February 11, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT
Join Best Friends and turn your career into a labor of love!

About This Job

Location: Kanab, UT 

Lifesaving Outcomes Specialists play a key role in achieving Best Friends Animal Society's organizational no-kill mission and goals. Lifesaving Outcome Specialists act with urgency and efficiency to find adoption and transfer outcomes for animals in care at the Sanctuary. With lifesaving outcome success, Best Friends can continually save animals at risk of being killed in shelters in Utah, and across the country. 


Our benefits package is one of the best: 

  • Medical
  • Dental
  • Vision
  • Basic and Supplemental Life Insurance
  • Short and Long Term Disability
  • Child Care reimbursement
  • Pet Sitting reimbursement
  • Flexible Spending Account
  • Health Savings Account
  • PTO, Paid Holidays
  • Employee Assistance Program
  • 401k 
  • Staff Discounts

Purpose: Lifesaving Outcomes Specialists are responsible for the implementation, daily functions, and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals at the Sanctuary. While this role includes responsibilities in all outcome programs, Lifesaving Outcome Specialists may receive intensive assignments in a particular program, based on organizational needs.   

Essential Duties / Responsibilities: 


  • Promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions; providing superior customer service, new pet parent counselling, and post-adoption support throughout.


  • Coordinate and conduct transport program operations including but not limited to animal selection, travel logistics (flight bookings, driving/driver recruitment, vehicle preparation), records management, supply management, and vehicle management.

Foster Care 

  • Recruit, support, empower and enable volunteer foster parents through regular communication, training, and guidance with the goal of utilizing volunteers to expand Best Friends lifesaving capacity. 


  • Deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals via phone calls, written correspondence, or in-person; arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required. 
  • Develop a general knowledge of the animals in the Sanctuary's care and collaborate with caregivers, management, marketing, social media, medical staff, volunteers, and visitors in order to best match both the animal and client's (adopters, fosters, transfer partners) needs.
  • Work directly with, support, and train volunteers on all aspects and protocols of lifesaving outcome programs, including but not limited to specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications. 
  • Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping.
  • Work collaboratively with the Adoption and Transfer, Animal Care, and Clinic teams to develop, evolve, and implement efficient processes to meet lifesaving goals. 
  • Other duties as assigned. 

Skills / Experience: 

  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
  • Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
  • Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until lifesaving outcome goals are achieved.
  • Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. 
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands
  • Proficiency with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.   

Physical Requirements: 

  • Must be able to:Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. 
  • Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion. 
  • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
  • Daily exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. 
  • Ability to travel, including overnight stays, when needed. 
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work. 

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.