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Lifesaving Outcomes Specialist-Los Angeles

Posted February 11, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT
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About This Job

Location: Los Angeles

Lifesaving Outcomes Specialists are responsible for the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals in our program locations. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks. 

Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

Key Responsibilities:

  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
  • Promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions, providing superior customer service, new pet parent counselling, and post-adoption support throughout.
  • Coordinate and conduct transport program operations including but not limited to animal selection, travel logistics (flight bookings, driving/driver recruitment, vehicle preparation), records management, supply management, and vehicle management.
  • Develop a general knowledge of the animals in the Best Friends' care; deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required. 
  • Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs, including program protocols, cleaning protocols, specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications with the goal of maximizing meaningful volunteer contributions. 
  • Work collaboratively with Best Friends' team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.

Physical Requirements 

  • Work at a computer for extended periods of time to include repetitive typing, arm and hand motion.
  • Perform strenuous physical labor including bending, stooping, reaching, lifting, etc.
  • Ability to lift 50 lbs.
  • Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, night, and holiday work.
  • Spend an extended period of time outdoors in all weather, including extreme heat and cold.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.


Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.