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Lifesaving Programs Manager-Houston

Posted February 11, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT

About This Job

Location: Houston, Texas

The Manager of Lifesaving Programs leads daily operations for the success of Best Friends Animal Society's mission and vision. Best Friends' Managers of Lifesaving Programs oversee location-based facilities, programs, and people and are responsible for effective operations of the program and achievement of organizational goals.

Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

Key Responsibilities:

Treat people around you as our most valuable resource by leading with compassion and kindness in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

Leadership & Lifesaving:

Lead by example through direct and impactful personal and organizational contributions towards Best Friends' no-kill 2025 goal; act with urgency and efficiency on behalf of animals still at risk of being killed in shelters across the region and the country.

Participate in the development of lifesaving goals as well as any other quantitative and qualitative measures of success; manage the daily execution of strategies and programs to achieve lifesaving goals; manage or support communications, data collection, and other activities necessary for operations.

Promote and oversee community-first strategies, engaging volunteers, community members, and other stakeholders at the highest level; purposefully and thoughtfully create an environment where Best Friends is the best place to work for a career in animal welfare, providing opportunities for growth, and for maximizing individuals' lifesaving impact.

Operational vision:

Directly manage staff and teams; support human resource matters regarding staff selection, development, and retention; build individual capabilities and capacity through performance measurement and goal setting.

Support operational budget management including managing expenses, revenues, and reporting on result; oversee the physical facilities and equipment procurement and management including supplies, inventory, and building or vehicle upkeep.

Required Skills and Experience:

Solid leadership and management experience preferably in animal operations with a lifesaving focus; 2+ years of management or leadership experience, including overseeing budgets and staff.

Experience in utilizing statistical information to inform plans; proven attention to detail with advanced organizational and time management skills.

Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with nonjudgmental philosophies.

Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.

Strong leadership skills with the ability to act decisively with a get-it-done attitude in difficult and fast-paced situations; strong interpersonal skills, a team player, upbeat, energetic, tactful, and diplomatic, able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.

Excellent communication skills, public speaking, and presentation experience with the ability to professionally advocate Best Friends' position on issues; experience in supporting, engaging with, and developing relationships with volunteers and donors.

Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn, comfort learning new systems, including online information systems.

Physical & other requirements:

Must be able to:

o Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion.

o Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.

Valid driver's license with ability to travel, including overnight stays, when needed.

Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status.


About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.