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Cluster Reservations Agent

Posted April 5, 2021

Conrad Istanbul Bosphorus
Istanbul, Besiktas, Turkey
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About This Job

Description

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

 



What will I be doing?

 

 

 

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

 

 


  • Convert, quickly, inquiries into contracted business

  • Respond, positively, to sales inquiries to develop future sales leads

  • Identify sales leads, as appropriate

  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

 

 

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • A passion for delivering great customer service

  • A highly professional telephone manner and excellent communication skills

  • Outstanding administration and organizational skills

  • Intermediate computer proficiency

  • Experience of ONQ system is preferable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Previous experience in a Reservations environment

  • Tertiary qualifications, or other collegiate-level degree

 



What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Conrad Istanbul Bosphorus

Cihannuma Mah Saray Cd No5
Istanbul, Besiktas 34353
Turkey

90-212-310-2525

590 Room Hotel

conradhotels3.hilton.com

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At A Glance

If you had 1/3/5 hours to explore Istanbul, what would you do? Make the most of your journey at Conrad Istanbul Bosphorus with our curated list of 1, 3 and 5 hour itineraries with a local take on culture, art, food and adventure at StayInspired.com, and enjoy a truly inspired stay.

Conrad Istanbul Bosphorus offers fully renovated guest rooms and suites and awe-inspiring views of the city skyline. Expect an unforgettable experience and unique balconies, indoor and outdoor pools, a spa and tennis club.

Centrally located in the lively Besiktas area, the hotel is a 5-minute walk from the Bosphorus. Ortakoy, Dolmabahce Palace and Vodafone Stadium are nearby while Zorlu, Kanyon, Metrocity, Özdilek, shopping malls and Nişantaşı district are a short drive away.

Conrad Istanbul Bosphorus has everything travelers need, including complimentary WiFi, a 24-hour health club with Turkish hammam, two swimming pools, covered and open clay tennis courts and a separate children's pool.

Indulge in our Suite Services for a complimentary chauffeur-driven airport transfer, VIP setup, Executive Lounge and meeting room access. Ask about exclusive services for Chinese travelers.

Summit Bar serves fabulous cocktails, and Mediterranean cuisine is delicious in Manzara. The terrace at Summit provides a 240-degree city view.

A 2017 TripAdvisor Certificate of Excellence winner, Conrad Istanbul Bosphorus is Turkey's Leading Hotel 2017 and was named a leading city and conference hotel in Turkey over several years by World Travel Awards. This Istanbul hotel features 3,000 square meters of function space, a 15th floor Bosphorus Lounge and terraces with a panoramic view.