Graduate Hotels®, is seeking a Restaurant Supervisor to join Graduate Annapolis and its wonderful team of hospitality enthusiasts.  

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

JOB DUTIES AND RESPONSIBILITIES

• Maintaining a high level of customer satisfaction at all times 

• Maintaining dining room order of service according to the restaurant’s quality and service standards 

• Provides ongoing direction, supervision and monitoring to hourly staff. 

• Conducts walk through of restaurant and storage areas to ensure all areas are clean and organized 

• Covering extra shifts as required, in the case of staff shortage, to ensure service standards are maintained 

• Ensures all policies and procedures as they relate to quality standards, uniform policy, cash handling, operating procedure and quality presentation. 

• Ability to communicate effectively verbally 

• Additional duties as assigned

EDUCATION AND EXPERIENCE

• High School Diploma/GED

• Minimum of 1 year in hotel customer service role 

KNOWLEDGE, SKILLS AND ABILITIES

• Outgoing personality 

• Ability to communicate effectively verbally 

• Team player 

• Strong leadership skills 

• Ability to exceed expectations of guests and team members 

• Excellent time management skills 

About Graduate Hotels®