Join us in our exciting new hotel at Crocker Park!!
The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager. The Night Auditor for the Hyatt Place also performs Gallery Host functions during the overnight shift.
Essential Functions of the Job:
Job Duties and Responsibilities:
Must have very good verbal communication skills to provide/create exceptional service for our guests.
Ability to learn quickly and work in a fast-paced position with constant guest interactions. Ability to work well with others (i.e. interacts appropriately with guests and staff.) Ability to multi-task and maintain composure under stress. Good computer keyboarding, phone and office skills. Ability to follow instructions and complete tasks safely and efficiently.
Experience / Education:
Knowledge/experience of accounting principles. Prior customer service/hospitality experience is preferred. High School diploma and/or equivalent work experience.
Our Crocker Park hotel in Westlake boasts 110 stylish guest rooms and suites with modern guest amenities and tech-savvy conveniences, like an indoor pool, fitness center, and free Wi-Fi. We also offer 850 square feet of event space for gatherings of all kinds.
Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.