Overview:

The Night Auditor maximizes revenue and creates value by providing excellent customer service.  This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.  Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager. The Night Auditor for the Hyatt Place also performs Gallery Host functions during the overnight shift.

Essential Functions of the Job:

• Ability to work flexible schedule including nights, weekends and holidays to meet hotel/guest needs
• Ability to communicate effectively with team members and guests; (i.e. use appropriate language, display proper tone, attitude and body language when communicating.)
• Ability to understand  and follow instructions as directed by supervisor/manager
• Reporting to work on time and ready to begin your shift (being tardy places an unfair burden on the team)
• Working Safely is a condition of employment.  All employees must follow the safety policies and procedures and immediately report injuries to their manager or manager on duty.
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation

Job Duties and Responsibilities:

• Complies with State /Federal laws and hotel policies/ procedures, i.e. Employee Handbook
• Arrives to work on-time and ready to begin shift.  (Follows call-out policy.)
• Arrives to work in appropriate work attire (uniform, foot wear, name tag) neat and professional in appearance
• Seeks approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift) 
• Acknowledges our guest with a smile and friendly “hello.”  Promptly attends to guest needs.
• Displays a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
• Demonstrates a team behavior and attitude of working together to accomplish tasks (even if outside specific job duties)
• Completes work in a timely manner and meets productivity standards/expectations
• Performs calculations of all departments days work.  (Ability to gather, analyze, and evaluate data.)
• Completes daily reports – balanced to zero
• Maintains records of routine accounting transactions; Assists in preparation of financial and operational reports including trial balances, adjustments and closing entries.  May assist in analysis and interpretation of accounting records for use by management
• Follows all audit procedures as specified by brand
• Acts as night manager in absence of manager on duty. (Ability to work unsupervised.)
• Performs additional duties as assigned
• Makes food from the 24/7 Gallery menu if ordered
• Assists with breakfast set-up

Skills Required:

Must have very good verbal communication skills to provide/create exceptional service for our guests.

Ability to learn quickly and work in a fast-paced position with constant guest interactions.  Ability to work well with others (i.e. interacts appropriately with guests and staff.) Ability to multi-task and maintain composure under stress.  Good computer keyboarding, phone and office skills.   Ability to follow instructions and complete tasks safely and efficiently.

Experience / Education:

Knowledge/experience of accounting principles. Prior customer service/hospitality experience is preferred.  High School diploma and/or equivalent work experience.