The Overnight Manager promotes a safe and secure environment on the overnight shift. Oversee all hotel operations during the night shift to ensure standards are maintained, and that hotel asset are secured and protected. Act in the capacity of General Manager in his or her absence.

Essential Functions:  

• Assists with guest issues as needed. With no supervision, gain an understanding of guest issues, and develop and implement solutions agreeable to the guest in efforts to maintain high standards of guest service.

• Ensure the policy is followed regarding securing money, cash drawers, etc. Take action regarding violations to include immediate suspension pending investigation.

• Provide direct oversight of all departments with specific oversight of Security and Engineering. Take action in regard to disciplinary issues requiring immediate attention.

• Assist with Front Office and Night Audit operations, as well as any department in need.

• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

• Handles guest noise complaints

• Assist with lost children and lost parents

• Assist Security by checking doors and service outlets to ensure they are secure.

• Protects the organization’s image by keeping security and incident information confidential.

Education and Experience:

• Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management

• Takes an exhaustive approach to every task

• Capable of conducting a detailed investigation, and producing detailed, comprehensive documentation regarding same, with no supervision

• Remains composed and behave professionally during emotionally charged and potentially dangerous situations

• Previous Hotel Management experience required

• Ability to work night shift required

• Fire Life Safety Director Certification, preferred, but not required