Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Located in the exquisite enclave of Buckhead just a few miles from downtown Atlanta, The St. Regis Atlanta stands out as an impeccably groomed "in-town" resort with a gracious, residential feel. Expect unsurpassed pampering in a grand location.
Escape to the sumptuous Remède Spa for sheer rejuvenation or linger around the 40,000 square-foot Pool Piazza-an inviting oasis where guests may relax in the jacuzzi, enjoy the outdoor fireplace and cascading waterfall or unwind at the poolside bar.
Experience the allure of plush custom furnishings and original art in 151 spacious guest rooms, including 31 suites. Every suite experience is enhanced with St. Regis Butler Service, available any time, day or night.
From its desirable Buckhead location to the pampering Remède Spa, The St. Regis Atlanta is an oasis of pleasure—an "in town" resort with superb amenities. From the moment of arrival, guests experience the utmost in personalized, discerning service. The hotel’s 40,000 square-foot Pool Piazza is a center of relaxation as well as activity, offering a billiards room, glowing fireplace, Jacuzzi and poolside bar. Guests enjoy superb cuisine and the option of 24-hour private dining, and whenever requested, bespoke services of a St. Regis Butler.
The hotel also offers a fully equipped 24-hour Fitness Facility, secretarial and business services, as well as meeting and event facilities for every size and occasion.
Extending our impeccable standards to the air you breathe…this St. Regis is smoke-free.