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Assistant General Manager-OEM

Posted February 16, 2021

Best Western Plus Fort Wayne Inn & Suites North
Fort Wayne, IN
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About This Job

Job Summary Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. 

Education & Experience Education & Experience • At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel. • Previous supervisory experience required. • Must be proficient in Windows Operating Systems. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be able to convey information and ideas clearly. 

Job Duties & Functions Job Duties & Functions • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards) • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid. • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty. • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members. • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one’s with the Department Heads to facilitate personnel development. • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head. • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. • Participate in required M.O.D. coverage as scheduled. • Ensure that training in service standards is taking place in each department using the steps to effective training. • Ensure recruiting, hiring and training for Guest Services based on occupancy • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards) • Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid. • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty. • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members. • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one’s with the Department Heads to facilitate personnel development. • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head. • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. • Participate in required M.O.D. coverage as scheduled. • Ensure that training in service standards is taking place in each department using the steps to effective training. • Ensure recruiting, hiring and training for Guest Services based on occupancy • Be in the public areas during peak times, greeting guests and offering assistance as needed. • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit. • Ensure that all scheduled meetings take place on the property. Working Conditions/Environment Working Conditions/Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

Frequency Grid 112019 N = Not Anticipated O = Occasionally F = Frequently C = Constantly 0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift) Work Environment Frequency Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. O Associate is subject to outside environmental conditions: No effective protection from weather. O Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour. N Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level. C Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body. N Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. N Associate is subject to atmospheric conditions: One or more of the following N conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation. Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. N Associate is required to function in narrow aisles or passageways. N Associate is exposed to infectious diseases. N None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work). C Physical Requirements Frequency Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. O Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. N Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. N Kneeling: Bending legs at knee to come to rest on one or both knees. N Crouching: Bending the body downward and forward by bending leg(s) and spine. N Crawling: Moving about on hands and knees or hands and feet. N Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). F Standing: Remaining upright on the feet, particularly for sustained periods of time. F Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. F Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. O Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. O Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. F Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. F Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly. C Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication. C Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. F Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; F viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes. Lifting Lifting Frequency Amount Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions. O 10-20 lbs. 

Background Check Yes/No This job requires a valid drivers' license and motor vehicle background check. Yes This job requires a criminal background check. Yes This job requires a drug screen to be completed. No

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About this Employer

Best Western Plus Fort Wayne Inn & Suites North

5926 Cross Creek Boulevard
Fort Wayne, IN 46818

(260) 490-6060

62 Room Hotel

www.bestwestern.com

Our Hotel

Stay close to The Fieldhouse or enjoy extended stay rates for guests who are here for a term at Indiana University-Purdue University Fort Wayne (IPFW) or Ivy Tech Community College. Blocked rooms, spacious accommodations and stellar customer service make this property stand out. Our indoor hot tub and pool add a touch of luxury to any trip. The complimentary full hot breakfast ensures every morning starts with a gourmet fare. Plus, when you’re so close to local attractions, it’s easy to make the most of your time in Indiana.

Sporting tournament venues such as Spiece Fieldhouse bring fans and teams to town from around the world. The Plex is a favorite local venue and SportONE Fieldhouse is where many legendary games have been played. From events at the Allen County War Memorial Coliseum to the Fort Wayne Children’s Zoo, there’s truly something for everyone nearby. Annual events like the Vera Bradley Outlet Sale are favorites of locals and travelers alike.

When on business with General Motors Corporation or AT&T, you deserve to feel at home. Ernst & Young employees as well as workers with BAE Systems enjoy the short commute from our Fort Wayne hotel. With the Three Rivers Festival holding festivities all summer that include Junk Food Alley’s live performances, bands and parades, mixing in some fun is easy. There are many attractions downtown such as the library, which has the second largest genealogy center in the U.S., the botanical gardens and of course The Historic Embassy Theatre and the Grand Wayne Convention Center.