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Security Officer Graveyard

Posted March 17, 2021

DoubleTree Suites by Hilton Hotel Phoenix
Phoenix, AZ
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About This Job

The DoubleTree Suites by Hilton Phoenix is looking for a charismatic, energetic, customer service team player to join our team as Security Officer.  The role of Security is to provide safety and security to Guests as well as hotel staff.  Drive the hotel shuttle to and from Sky Harbor Airport to pick up/drop off guests as needed.  Perform property patrols and document all activities that occur during the overnight shift.  Escort guest and team members as needed, assist guest with luggage, deliver guest requests and laundry.  Act as concierge by providing area information to guest / customers.  Assist with any maintenance and housekeeping calls throughout the night. 

Applicants must be able to work a graveyard shift (11:00pm - 7:00am), must be able to obtain Security clearance and a Driver's ID Card from Sky Harbor Airport. Have an AZ Driver License with a clean driving record and past company required criminal/background check.  

ESSENTIAL SKILLS

  • Ability to understand Guests’ service needs.
  • Ability to be well organized, maintain concentration, prioritize and complete all work assigned.
  • Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
  • Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations. Also have the ability to de-escalate situations.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers and other departments as part of a team.
  • Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
  • Ability to plan, prioritize and organize work.

JOB DUTIES AND RESPONSIBILITIES

  • Provides basic customer service and courtesies to enhance the guests’ stay.
    • Smile and greet every guest (10/5 rule).
    • Thank the guest for their business when appropriate.
    • Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
    • Be knowledgeable about the hotel.
    • Utilize the H.E.A.R.T model to own & resolve complaints.
    • Report defects in the hotel including shortages of equipment & supplies.
    • Assists with maintaining cleanliness standards.
  • Keep post at Bell Desk when not on property patrol or airport runs.
  • Provide services to guests such as delivering housekeeping items, responding to maintenance problems, etc. after those departments are closed.
  • Regularly patrols building, grounds and parking area of the Hotel.
  • Assists with guest problems and complaints.
  • Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shift.
  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.   
  • Assists Lounge staff with controlling intoxicated guests.
  • Maintains daily Security reports, complete incident/accident reports as needed.
  • Provides guest transportation to and from the airport as needed.
  • Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
  • Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
  • Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff.
  • Maintain a good relationship with the Gateway Security.
  • Keep and handle security keys with access to sensitive areas. Conduct key audits at beginning and end of shifts.
  • Performs other duties as developed, directed or assigned.

Ability to work a flexible schedule is a required, ability to work any day of the week, weekends and holidays is a must. 

DoubleTree Suites Phoenix is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to brisa.araujo@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.

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About this Employer

DoubleTree Suites by Hilton Hotel Phoenix

320 North 44th Street
Phoenix, AZ 85008

(602) 225-0500

242 Room All Suite

doubletree3.hilton.com

At A Glance

An airport hotel with a resort mindset, our fully renovated DoubleTree Suites by Hilton Phoenix hotel is located less than two miles from Phoenix Sky Harbor International Airport (PHX). Travelers can experience a resort style atmosphere, a warm welcome and our signature DoubleTree cookie upon arrival.

We are located just five miles from the Phoenix Convention Center, the Arizona State University Main Campus and the Arizona State University Downtown Campus. Getting there is hassle-free with a Metro Light Rail Station located just one block away. We are also situated within the Valley of the Sun, making it easy to access major freeways, taking our guests to Tempe, Scottsdale, Chandler or up north to the iconic Grand Canyon.

Guests can start each morning with our delicious complimentary breakfast buffet at BRIX Kitchen + Cocktails. Open throughout the day, BRIX serves dishes packed full of local ingredients. The menu is thoughtfully designed by our award winning executive chef. Our hotel also offers 17 recently renovated meeting and event spaces that are perfect for anyone's next business meeting, reunion, wedding, or celebration.