SUMMARY

As a Porter, you will be responsible for maintaining the common areas of the property and guestrooms prior to move-in. Your efforts ensure that the property always has the best possible curb-appeal and the resident experience is maximized at all times.

RESPONSIBILITIES (Including but not limited to)

1. Consistently demonstrate exemplary principles of customer service and teamwork.
2. Maintain a safe, tidy and sanitary clubhouse, office, model, and all other common areas.
3. Ensure that the property is free of trash, debris and animal waste.
4. Ensure the cleanliness of the dumpster areas and necessary preparation for trash pick-up.
5. Ensure that the grass and landscaping are well maintained, including the watering of flowers.
6. Ensure the best possible appearance of each guestroom prior to new resident move-in.
7. Advise supervisor of items needing additional attention in the guestrooms; i.e. ripped carpet, torn linoleum, window or door repair, etc.
8. Provide assistance with guestroom turnovers as directed.
9. Communicate with the Property Manager or Service Manager regarding any problems with maintenance or curb appeal that requires further attention.
10. Respond appropriately to emergencies, according to policies and procedures.
11. Participate in and attend all required in-service training sessions.
12. Ensure understanding and compliance with all policies and procedures.
13. Contribute to resident satisfaction by ensuring that customer's expectations are met or exceeded.
14. Participates in HomeTowne Studios training as required.

QUALIFICATIONS

• Ability to organize and manage multiple priorities
• Positive attitude, enthusiasm, and energy while providing exceptional customer service
• Ability to use hand and power tools
• Must be able to lift 50 lbs.
• Must be able to stand, walk, and complete physical labor for up to eight hours per day
• Ability to communicate and comprehend in English
• High School Diploma or G.E.D.
• Ability to embody the Westmont Hospitality Group Core Values every day