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Front Desk Agent (Overnight/ PM)

Posted March 22, 2021

SpringHill Suites Los Angeles Burbank/Downtown
Burbank, CA
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About This Job

JOB SUMMARY

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

SpringHill Suites Los Angeles Burbank/Downtown

549 South San Fernando Boulevard
Burbank, CA 91502

(818) 524-2730

170 Room Hotel

careers.marriott.com

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Celebrate affordability and luxury at our Burbank hotel NEW HOTEL

Surround yourself in boutique-style accommodations at the all-new SpringHill Suites Los Angeles Burbank/Downtown. Seamlessly blending inspiring designs and modern amenities, we offer convenient services at competitive prices. Within walking distance of downtown Burbank, CA and near North Hollywood, our hotel affords guests the opportunity to create memories at Universal Studios, Warner Brothers and Disneyland. Plan a fun-filled day in Burbank, stay fit in our state-of-the-art fitness center or soak up the SoCal rays at the outdoor pool. After a day on the town, grab a quick snack at The Market, or take advantage of our full-service bar for a nightcap to wind down before heading up to a spacious suite complete with luxurious bedding and a spa-like bathroom. Enjoy complimentary breakfast and Wi-Fi, as well as guest rooms with smart TVs, mini refrigerators, microwaves and desks with ergonomic chairs. Whether for business or leisure, a stay at SpringHill Suites in Burbank feels like a breath of fresh air.