Search 12,377 current hospitality jobs

Front Desk Clerk / Guest Service Agent

Posted February 16, 2021

DoubleTree by Hilton Hotel Baton Rouge
Baton Rouge, LA
Apply

About This Job

Overview

The DoubleTree by Hilton Baton Rouge Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent.

The Front Desk Clerk / Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Basic computer skills required.
  • Previous customer service experience required. 
  • Must be able to work a flexible schedule; including days, evenings, weekends, and holidays. 

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply

About this Employer

DoubleTree by Hilton Hotel Baton Rouge

4964 Constitution Avenue
Baton Rouge, LA 70808

(225) 925-1005

127 Room Hotel

doubletree3.hilton.com

At A Glance

The DoubleTree by Hilton Hotel Baton Rouge is convenient to LSU (Louisiana State University), downtown Baton Rouge, and riverfront entertainment and casinos. Located in the Baton Rouge city center at I-10 and College Drive, this hotel offers easy access to regional airports and Gulf Coast attractions.

Begin your visit with our signature DoubleTree warm chocolate chip cookie at our hotel near LSU. Continue to your guest room, where you’ll find luxurious bedding, a spacious work area and complimentary WiFi. After a good night’s sleep, start your day with our DoubleTree Breakfast buffet. Savor regional cuisine in a casual environment at our 4964 Restaurant. Share a glass of wine or cocktails with friends and colleagues at the full-service bar and lounge. If you’re in a hurry or want to eat in your room, pick up freshly prepared snacks, salads and sandwiches from our 24-hour Grab-n-Go shop. Work out in our fitness center, or refresh in our indoor pool and whirlpool.

Plan a meeting or special event in flexible space that accommodates up to 40 people. Keep in touch through the well-equipped business center and high-speed internet access. Let our experienced staff assist in making your event a success. Experience the history, culture and architecture of Baton Rouge, Louisiana, from our DoubleTree by Hilton Hotel Baton Rouge. In town to visit LSU? Look no further than our contemporary hotel near LSU. With hospitality as warm as the freshly baked chocolate chip cookie, our staff welcomes you to an exciting stay.