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Keep Shop Retail Specialist

Posted March 18, 2021

Emeline
Charleston, SC
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About This Job

Charleston, SC - Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course. Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality. Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors. We welcome the sojourner that charts their own course, stirs conversation, inspires change, believes in dreams and embraces the past. Join us on the voyage.

The Keep Shop Retail Specialist is responsible for maintaining outstanding customer service, generating sales, merchandising, and safeguarding company assets.

Essential Functions:

  • Push for an exceptional level of customer satisfaction by responding to each customer’s individual needs and trains specialists to respond accordingly. Consistently achieves excellent results in customer satisfaction feedback. Trains associates to professionally handle each customer, handle incoming phone calls and appropriately close each sale.
  • Monitor customer lines and intervene when necessary.
  • Be knowledgeable about local partners and Keep Shop product.
  • Ensure company guidelines on visual merchandising, and inventory procedures are followed.
  • Effectively communicate and coordinate operational activities with key relationships in all retail outlets.
  • Promote a warm and friendly atmosphere among staff and guests.
  • Provide the highest standards of service established for the retail operating staff, consistent with the overall standard of the hotel. Actively participate in store meetings.
  • Assist the Front Desk team with arrivals and departures when necessary
  • In absence of Regional Retail Manager, assist in the execution of the tasks and service associated with the daily operation of Keep Shop, so as to promote operational efficiency and guest service at the highest possible standard. Examples of these tasks may include and are not limited to:
  • Opening and closing responsibly
  • Point of sale execution and guest service
  • Receiving, pricing, and merchandising of inventory
  • Stock assessment and procurement with Retail Manager
  • Cleaning and preventive maintenance
  • The physical inventory process

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

We lead with our guiding principles: Be Thoughtful; Be Honest; Be Light; Stay Curious; Take Pride; Act Decisively and Seek Feedback; Value People over Process

Come and help us create wonderful experiences.

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About this Employer

Emeline

181 Church Street
Charleston, SC 29401

(843) 414-1669

212 Room Hotel

hotelemeline.com

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About Us

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course.  Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality.  Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.