Create HEARTfelt experiences for our guests by delivering delicious food & beverage and exceptional amenities at Scottsdale's coolest resort ... THE SCOTT!
Come join our HEARTfelt team in a gorgeous and high energy workplace where you can BE your BEST!
Summary of Position:
The In Room Dining Server is responsible for ensuring the highest quality product is delivered to the guests in a prompt and courteous manner, whether it be meals or amenities! The shifts we seek to fill are both AM's and PM's - weekends are a must as well as weekdays!
Delivering food and beverage to guests in a timely manner, following all standards of service
Set-up, service, refresh, and break down all hospitality venues
Ensure each outgoing order matches guest requests before delivering to the suite
Exercise proper telephone etiquette when answering calls
Promptly retrieve guests’ trays and carts upon when requested or as they appear around the resort
Practice all sanitation and safety guidelines provided by the health department and by the Resort
Participate in Department and/or Resort training programs, as required
Perform general cleaning tasks
Other tasks as assigned by the Director of Outlets, F&B Manager and the General Manager
Education: High School Diploma or equivalent preferred.
Experience: Prior guest service experience preferred.
Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification
Knowledge, Skills, and Abilities:
Knowledge of all menu items, pricing and other services provided by The Canal Club In-Room Dining
General knowledge of Resort outlets
Ability to pick-up trays from all guest suites without the use of an elevator
Knowledge of appropriate table and Service ware settings
Ability to lift trays up to 50 pounds in weight
Ability to serve alcohol (19+ years of age)
Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal, and corporate liquor regulations.
Ability to listen, effectively accomplish task, and speak clearly.
Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards
• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
compensation: 9.00 plus gratuities
The Scott Resort & Spa's signature restaurant, The Canal Club, specializing in modern Cuban-American cuisine and Caribbean inspired cocktails.
The Canal Club is infused with the colors and comforts of 1930s Havana aesthetic, bringing together the culture and soul of New Orleans and the classic architectural geometry of The Bauhaus, all while celebrating the desert oasis sanctuary it calls home. The restaurant, bar and lounge area offer a casual, yet elegant ambiance throughout the dining room and lobby, while capitalizing on its ideal indoor-outdoor layout, creating a vibrant and comfortable atmosphere.
Under direction of Chef de Cuisine Chris Castro, The Canal Club serves three meals a day in the main dining room, in addition to a selection of tapas and libations at the lobby bar. Aside from the delicious food, The Canal Club’s beverage program is crafted to provide a fresh departure from the local area cocktail scene; a careful infusion of modern technique and classic fundamentals.
The Canal Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.