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Front Desk Agent -Part time 16-32 hours per week Part-Time

Posted February 16, 2021

Hampton Inn Boston-Logan Airport
Revere, MA
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About This Job

**Please note this position part time 16-32 hours a week**

Efficiently, courteously, and expediently welcome, handle check in, check out, and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard required. Efficiently and courteously provide cashiering related service. Efficiently and courteously provide information and maintain excellent relations at all times.

What you will be doing

  • Welcome guest upon arrival and check-in according to established standards and procedures.
  • To handle all keys, mail, telephone, messages, and other items for guests as requested.
  • To provide information and to assist all guests
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • To take reservations at the counter when the reservation department is closed.
  • To assign room and prepare keys for all arriving guests and groups.
  • Maintain excellent guest relations with in house guests at all times.
  • Post all charges without delay and update the folios.
  • Balance credit cards, charges, and cash.
  • Project a courteous and hospitable attitude at all times.
  • Be familiar with all room types, and rates in the hotel and upsell.
  • Handle guest complaints promptly.
  • Know guest room security, emergency, and fire procedures.
  • Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.
  • To keep Personal Grooming at the highest standard.

Education and Experience: 

  • Previous experience in a similar customer service position is required.
  • Position requires a varied work schedule that may include evenings, nights, and weekends.
  • Computer skills.
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About this Employer

Hampton Inn Boston-Logan Airport

230 Lee Burbank Highway
Revere, MA 02151

(781) 286-5665

227 Room Hotel

hamptoninn3.hilton.com

At A Glance

Enjoy a relaxing vacation at Hampton Inn Boston-Logan Airport hotel, where you can ride our free shuttle, savor a Hampton’s free hot breakfast, swim laps in our indoor pool, and relish dinner and a drink at our restaurant. A full renovation of our seven-story hotel was completed on 03/31/2017. Located in Revere, Massachusetts, we are just five miles from the Boston Convention and Exposition Center.

For longer stays at our hotel, be sure to visit Faneuil Hall Marketplace, where Samuel Adams spoke of independence and George Washington toasted the nation's first birthday. Enjoy lunch at Quincy Market. Support local teams such as the Red Sox, Bruins, and Celtics at Fenway Park and TD Bank Garden. Visit Revere Beach, less than two miles from our airport hotel.

Wake to fresh coffee or tea in your guest room. After a day of sightseeing or business meetings, unwind with a flat screen LCD TV or send emails at your lap desk with free high-speed internet access. Upgrade to a Suite and enjoy the extra space of a separate living area featuring a sofa bed and kitchenette or an attached boardroom.

  • Located within 3 miles of Logan Airport and downtown Boston, MA
  • Near the convention center, companies, and attractions
  • Indoor heated swimming pool
  • Meeting room for up to 50 people
  • 250 guest rooms and suites, including accessible rooms