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Pool Server (PT) Part-Time

Posted February 16, 2021

JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
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About This Job


Scope of Position

The Pool Server is primarily responsible for providing prompt, courteous and efficient food and beverage service in a luxury brand inspired hotel environment where attention to detail is key. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations. 

Position Requirements

  • Professional demeanor appropriate for a luxury environment.
  • Previous food and beverage experience in a hotel environment is preferred.
  • Basic computer knowledge (Micros or other Point of Sale Systems).
  • Must be of minimum legal age to serve alcohol according to state law. 
  • Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.
  • Knowledge of food and beverage is an asset.
  • Excellent eye for detail and the ability to multi-task in a fast pace environment.
  • Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

  • Greet (using names) and acknowledge each member/guest after seating with hotel greeting standard. 
  • Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
  • Remain observant and check in with guests to ensure satisfaction with each food course and/or beverages. 
  • Provide prompt, courteous and efficient food and beverage service.
  • Make appropriate suggestion of food and beverages. 
  • Communicate with the kitchen regarding menu questions, the length of wait and product availability. 
  • Know layout of pool area/hotel and location of all equipment and supplies.
  • Set pool chairs/cabanas according to service standards. 
  • Implements standards/procedures of service for guest consistently.
  • Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique) 
  • Take guests' order promptly according to standards. 
  • Receive and service beverages orders promptly according to standards.
  • Maintain cleanliness and condition of the work areas and equipment.
  • Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
  • Key in (pre check) orders on the Micros or other POS terminal promptly and accurately.
  • Present physical and accurate check to guest and process payment. 
  • Perform any other reasonable duties as required by management.

Education

  • High school diploma or GED.  

Skills and Abilities 

  • Ability to communicate in the English language. Second language is a plus.  
  • Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.  
  • Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements 

  • Must be able to work in a fast paced environment.
  • Must be physically fit in order to lift, pull and push items up to 50 pounds.
  • Ability to work outside for extended periods of time.
  • Also requires standing/walking/reaching and bending throughout shift.
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About this Employer

JW Marriott Miami Turnberry Resort & Spa

19999 West Country Club Drive
Aventura, FL 33180

(305) 932-6200

685 Room Resort

www.jwturnberry.com

Discover luxury services, modern amenities and a stylish setting at JW Marriott Miami Turnberry Resort & Spa. Elegantly designed, our spacious rooms and suites provide relaxing comfort with marble bathrooms and private balconies overlooking the resort's tropical grounds. Our resort features BOURBON Steak by Michael Mina, serving signature cuts of prime meat, local seafood and a fine selection of over 1,000 wines. For casual fare, you can visit CORSAIR kitchen & bar, Surf House, or Freestyle. Let little ones join in days of fun at Tidal Cove Water Park while you lounge poolside in a private luxury cabana. Golf enthusiasts can vie for under par scores at our two 18-hole championship courses, while our exquisite full-service spa is a tranquil haven for beauty and wellness. Paradise is waiting for you just North of Miami at JW Marriott Miami Turnberry Resort & Spa.