Scope of Position

The Pool Server is primarily responsible for providing prompt, courteous and efficient food and beverage service in a luxury brand inspired hotel environment where attention to detail is key. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations. 

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Previous food and beverage experience in a hotel environment is preferred.
• Basic computer knowledge (Micros or other Point of Sale Systems).
• Must be of minimum legal age to serve alcohol according to state law. 
• Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.
• Knowledge of food and beverage is an asset.
• Excellent eye for detail and the ability to multi-task in a fast pace environment.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Greet (using names) and acknowledge each member/guest after seating with hotel greeting standard. 
• Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Remain observant and check in with guests to ensure satisfaction with each food course and/or beverages. 
• Provide prompt, courteous and efficient food and beverage service.
• Make appropriate suggestion of food and beverages. 
• Communicate with the kitchen regarding menu questions, the length of wait and product availability. 
• Know layout of pool area/hotel and location of all equipment and supplies.
• Set pool chairs/cabanas according to service standards. 
• Implements standards/procedures of service for guest consistently.
• Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique) 
• Take guests' order promptly according to standards. 
• Receive and service beverages orders promptly according to standards.
• Maintain cleanliness and condition of the work areas and equipment.
• Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
• Key in (pre check) orders on the Micros or other POS terminal promptly and accurately.
• Present physical and accurate check to guest and process payment. 
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.  

Skills and Abilities 

• Ability to communicate in the English language. Second language is a plus.  
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.  
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements 

• Must be able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Ability to work outside for extended periods of time.
• Also requires standing/walking/reaching and bending throughout shift.