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Security Officer

Posted February 16, 2021

JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
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About This Job


Scope of Position

The Security Officer ensures the safety and security of all guests, members, Associates, patrons and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.

Position Requirements

  • Professional demeanor appropriate for a luxury environment.
  • Able to handle a multitude of tasks in an intense, ever-changing environment.
  • Demonstrated ability to analyze information from several sources and to make rapid accurate decisions based on the information gained.
  • CPR, First Aid and AED Certifications, preferred.
  • Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.

Responsibilities

  • Comply at all times with JW Marriott Miami Turnberry Resort & Spa regulations to encourage a safe and efficient resort operation.
  • Adhere to policies set forth by security management.
  • Assist guests to their rooms or assist guests’ w/entry into their rooms according to hotel standards.
  • Assist during medical emergencies.
  • Answer phones using standard greeting and assist the caller with their needs.
  • Maintain continual surveillance of resort areas, bordering property, and CCTV systems.
  • Use proper radio etiquette at all times.
  • Complete security activity logs, documenting all activity during shift.
  • Respond to all incidents in a timely manner.
  • Ensure all incident reports are completed accurately.
  • Defuse any incidents of threats or violence within the resort.
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Administer First Aid/CPR as necessary.
  • Control all keys within the guidelines established.
  • Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.
  • Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.
  • Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.
  • Knowledgeable of the resorts computerized locking system.
  • Receive and process all lost and found items as per procedures established.
  • Respond to all guest requests immediately.
  • Perform any additional duties as required by management.

Education 

  • High school diploma; experience in a large hotel environment, preferred.

Skills and Abilities 

  • Able to communicate in the English language. Second language is a plus. 
  • Able to work flexible schedules, mostly PM shifts, including holidays and weekends and able to perform multiple tasks. 
  • Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements 

  • Able to work in a fast paced environment.
  • Must be physically fit in order to lift, pull and push items up to 100 pounds.
  • Also requires standing/walking/reaching and bending throughout shift.
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About this Employer

JW Marriott Miami Turnberry Resort & Spa

19999 West Country Club Drive
Aventura, FL 33180

(305) 932-6200

685 Room Resort

www.jwturnberry.com

Discover luxury services, modern amenities and a stylish setting at JW Marriott Miami Turnberry Resort & Spa. Elegantly designed, our spacious rooms and suites provide relaxing comfort with marble bathrooms and private balconies overlooking the resort's tropical grounds. Our resort features BOURBON Steak by Michael Mina, serving signature cuts of prime meat, local seafood and a fine selection of over 1,000 wines. For casual fare, you can visit CORSAIR kitchen & bar, Surf House, or Freestyle. Let little ones join in days of fun at Tidal Cove Water Park while you lounge poolside in a private luxury cabana. Golf enthusiasts can vie for under par scores at our two 18-hole championship courses, while our exquisite full-service spa is a tranquil haven for beauty and wellness. Paradise is waiting for you just North of Miami at JW Marriott Miami Turnberry Resort & Spa.