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Guest Service Representative (PM shift/Overnight)

Posted March 26, 2021

Fairfield Inn & Suites Atlanta Downtown
Atlanta, GA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Previous Front Desk experience preferred
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Fairfield Inn & Suites Atlanta Downtown

54 Peachtree Street SW
Atlanta, GA 30303

(678) 702-8600

156 Room Hotel

www.marriott.com

Our Hotel

We are perfect when traveling on business, planning a meeting or social event, or enjoying the area’s best shopping, dining and entertainment. Our property was originally built in 1915 as a 5-story office building. It was later meticulously renovated with an addition of 11 stories and converted into a hotel reminiscent of the finest European hotels of the time. Several historic elements including the original exterior and iron staircase located in the lobby were kept intact. Situated in the heart of Downtown Atlanta, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park and Georgia State University. All rooms feature marble-topped wet bars with microwaves and mini fridges, sleeper sofa, free WIFI, two LCD televisions and deluxe pillow-top mattresses.