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Guest Service Expert

Posted April 10, 2021

Coralville Marriott Hotel & Conference Center
Coralville, IA
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About This Job

JOB SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Coralville Marriott Hotel & Conference Center

300 East 9th St.
Coralville, IA 52241

1-319-688-4000

286 Room Hotel

careers.marriott.com

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Adjacent to the University of Iowa, and located in the Iowa River Landing, the Coralville Marriott is one of the finest hotels in Iowa City. Featuring smoke-free accommodations and the area's largest meeting space, our Iowa City hotel is within easy reach of Cedar Rapids and Des Moines. The perfect place for conferences, elegant weddings and retreats of all sizes, our hotel in Iowa City features 60,000 square feet of event space, including a 30,000 square foot exhibit hall and innovative guest rooms - each equipped with free wireless Internet access, plasma TV, Marriott Revive bedding and a spacious workspace. Guests can enjoy our Iowa City hotel's walking trails, dining, indoor pool, 24-hour health club and unique Iowa Writer's Library, housing manuscripts from the country's oldest society of writers. Enjoy a delicious meal at Edgewater Grill, our on-site Coralville Restaurant. Escape to the full-service Coralville Marriott Hotel for an unforgettable stay in Iowa City.