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Guest Service Agent / Front Desk

Posted February 17, 2021

Courtyard Dayton South/Mall
Miamisburg, OH
Excellent opportunity to join our team!

About This Job

As Guest Service Agent, you will assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality.  The ideal candidate will be well organized, goal oriented, and looking to be part of an exciting team!  

We have implemented and enforce strict safety protocols throughout our hotel, to ensure a safe environment for associates and guests.  Professionally managed by Urgo Hotels & Resorts our company offers excellent benefits, training and growth opportunities, and an engaging work environment. 

Role Responsibilities: 

Create memorable experiences for hotel guests, by providing excellent hospitality during their stay. 

Excellent communication skills, and proven customer service experience required.

FOSSE and/or Marriott experience preferred.

Greet and register guests, providing prompt and courteous services.

Be part of a team creating an environment to ensure each guest has a positive experience while staying at our hotel. 

Maintain accuracy in cash handling procedures, including hotel credit, cash in advance and check cashing procedures.

Take proactive approaches when dealing with guest concerns, to ensure complete guest satisfaction.

Full-time position working 7am-3pm or 3pm-11pm.

Must be able to work a flexible schedule including weekends and holidays.


About this Employer

Courtyard Dayton South/Mall

100 Prestige Place
Miamisburg, OH 45342

(937) 433-3131

146 Room Hotel

Our Hotel

Providing easy access to Wright-Patterson Air Force Base, Cincinnati Zoo and Dayton Mall, our hotel is perfect for long business trips or fun-filled weekend getaways. Before exploring Miamisburg, travelers can get a good night's sleep inspired by our luxury bedding. They can take care of their work commitments in the morning using our ergonomic workstations and complimentary Wi-Fi, then head to our on-site restaurant, The Bistro, to fuel up with a delicious American breakfast. After a morning meal, guests can keep up with their exercise goals by using our fitness center with cardio equipment and free weights, then cool down by taking a refreshing dip in our indoor pool. If meeting with colleagues or potential clients, guests can reserve one of our two meeting rooms for plenty of space, on-site AV equipment and customized dishes prepared by our professional culinary team.