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Director of Event Services

Posted February 17, 2021

DoubleTree by Hilton Hotel Orlando at SeaWorld
Orlando, FL

About This Job

  • Complete coordination of the Banquet & Catering Sales group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.
  • Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.
  • Develop pricing and market strategies with the Director of Sales & Marketing, Director of Sales, Director of Catering, Director of Food & Beverage and Executive Chef; constant monitoring of competition and marketplace in general; must be prepared and able to react under fluctuating market conditions.
  • Assist in the preparation and execution of the annual marketing plan, promotion and advertising plans covering food and beverage events and hotel promotions.
  • Meet or exceed predetermined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
  • Responsible for prompt handling and monitoring the efficient flow of paperwork relative to confirming function details to the client.
  • Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
  • Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
  • Have acquired food and beverage knowledge with the ability to up-sell clients, while promoting a level of service parallel to the stature of the facility and its competition.
  • Generate “thank you” notes to all clients after functions with prompt follow up of negative client feedback as necessary.
  • Represent hotel in community affairs and industry related events.
  • Oversee Convention Services Team and ensure clients are being serviced.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document employee performance and provide timely counseling.  Address employee complaints and resolve problems. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About this Employer

DoubleTree by Hilton Hotel Orlando at SeaWorld

10100 International Drive
Orlando, FL 32821

(407) 352-1100

1,026 Room Hotel

At A Glance

Nestled in 28 acres of lush palm trees and tropical fountains, the DoubleTree Orlando is your relaxing oasis. Savor the sweetness of our fresh chocolate chip cookie at check-in.

We feature PURE® Wellness accommodations that are nearly 99.9% allergen-free. Sleep better and be at your best in one of these rooms. Each of our hotel rooms includes a 42-inch HDTV and a plush, Sweet Dreams® mattress.

Once you've settled in, you’ll have access to two on-site swimming pools, a billiards table, and a bevy of outdoor activities in the Florida sunshine. A friendly staff member will be around to help you find the best things to do in the area. Grab a cocktail from Barefoot Bar and lounge by the pool, or visit Laguna for sweet and savory entrees that will satisfy your palate.