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Hotel Indigo Traverse City | Director of Rooms

Posted February 18, 2021

Hotel Indigo Traverse City
Traverse City, MI
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Hotel Indigo Traverse City is looking for an experienced Rooms Division Manager

About This Job

The ideal candidate for this position

The Hotel Indigo Traverse City is looking for an experienced Rooms Division Manager to assist as the strategic business leader of the properties Rooms Operations. Areas of responsibility include Front Office, Valet, and Housekeeping Operations. This position will need to develop and implement departmental strategies and ensure the implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meeting the brands' standards, targets customer needs ensures team members' satisfaction, focuses on growing revenues, and maximizes the financial performance of the operation.

The essential functions: 

Ensure that sufficient staffing is present to meet daily business demands. 

Actively participate in training and continuing education of all Rooms Division service staff. 

Responsible for actively recruiting and hiring all Front Office, Valet, and Housekeeping positions.

Oversee the Housekeeping Manager and team to ensure room standards are met and rooms are turned property prior to guest usage. 

Approach all encounters with guests and team members in a professional and personalized manner. 

Maintain regular compliance with the IHG/Hotel Indigo brand standards.

Identify trends.

Make and execute the necessary decisions to keep property moving forward towards the achievement of goals.

Monitor rooms division financial performance against budget.

Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses. 

Become the IHG Rewards Club Champion

Understand Opera

Develop a system to enable team members to understand guest satisfaction. 

Respond and handle guest complaints.

Understand and communicate.

Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations.

Serve as a general guest information source. 

Coordinate arrival, departure, and special needs of IHG Reward Club members.

Requirements

  • 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area;
  • Proficiency in English (verbal and written) – multi-language is helpful.
  • Must be flexible in terms of working hours and schedules. Must be able to work mostly nights and weekends, and holidays required.
  • Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
  • Must possess leadership skills and be able to motivate Service professionals through difficult points with the operation.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests.

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compensation: $50,000

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About this Employer

Hotel Indigo Traverse City

263 West Grandview Parkway
Traverse City, MI 49684

(231) 932-0500

107 Room Hotel

www.ihg.com

Our Hotel

Overlooking West Grand Traverse Bay, in the midst of the vibrant Warehouse District of Downtown Traverse City, our lavish accommodations feature sophisticated touches designed with our story in mind. Standing among revamped lumberyards, sawmills, and canneries, Hotel Indigo® Traverse City reflects the new life and vibrant spirit of our waterfront Warehouse District neighborhood. We also pay homage to its past —  the kind of logging history that could sprout tall tales like Paul Bunyan's — with modern guest rooms featuring wood details a 19th-century white-pine lumber baron would love. Guests can start their day here with locally brewed coffee before heading out to taste Michigan's famous tart cherries — each July, the National Cherry Festival unfolds in front of the hotel in this city which, today, produces about 75 percent of the tart cherries grown in the United States. The freshwater beaches of the bay nearby are ready for travelers to explore as well. Guests can unwind at our sawmill-inspired rooftop bar (seasonal) for views of West Grand Traverse Bay paired with local craft brews and wine or dine in our elegant lobby bar looking at West Grand Traverse Bay.