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Controller-Rooms

Posted February 22, 2021

The St. Regis Cairo
Cairo, Egypt
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About This Job

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Cairo

1189 Nile Corniche
Cairo
Egypt

+20 2 25979000

362 Room Hotel

www.marriott.com

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The St. Regis Cairo | Live Exquisite

The St. Regis Cairo draws guests to the heart of Egypt's timeless metropolis, weaving a powerful new story of luxury in the region with unprecedented local heritage and outstanding views of the Nile and Old Cairo. The hotel stands as a pivotal landmark with its 36 stories, gracefully designed for those who are only inspired by the unexpected by the renowned architect Michael Graves. Paying homage to 366 lavishly appointed rooms, suites and upscale apartments, luxuriant comfort prevails with state-of-the-art facilities, signature rituals and 7 thoughtfully crafted restaurants and bars.Bespoke and personalized service is exemplified by the signature St. Regis Butler service, to anticipate your every need from the moment of unpacking to fulfilling your unique preferences and executing them in perfect detail throughout your stay. Whatever the request, St. Regis Butler Service is available with our compliments any time, day or night.