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Hotel Operations Supervisor

Posted February 18, 2021

Hampton Inn & Suites Columbus-Easton Area
Columbus, OH
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About This Job

JOB OVERVIEW:  As an Operations Supervisor, you would be responsible for assisting the General Manager in overseeing the daily hotel operations and the hotel's effort to deliver outstanding guest service and financial profitability.  This will be accomplished by focusing on service, staffing, and training with the absolute goal of ensuring that our team members deliver outstanding guest service and create a positive guest experience.

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist the General Manager in leading, directing and supervising the hotel operation including, but not limited to: guest services, breakfast, housekeeping, and maintenance.
  • Directly oversee the Front Desk team and work Front Desk shifts when and where needed.
  • Work with General Manager to ensure Front Desk is staffed according to shift and occupancy needs while remaining within payroll guidelines.
  • Provide team members with the tools (programs, materials, etc.) necessary to insure on-going training, and to update them concerning hotel policies, guest programs, specific promotions or goals, reservation taking, and use of computer systems.
  • Maintain a warm, friendly demeanor at all time by smiling, displaying professional body language, and using appropriate eye contact.
  • Ensure all operational supplies are purchased, received, and stored properly.
  • Monitor inventories and place orders when there are shortages.
  • Participate in all required safety and service training and attend any meetings to obtain new information on department or company policies / procedures.
  • Serve as the Manager-On-Duty/Person-in-Charge during the absence of the General Manager.
  • Perform other duties as requested.

We are looking for a strong leader who is upbeat and approachable and who consistently demonstrates a natural ability to engage with guests and the general public. You will need a positive, collaborative style to work well with team members in all areas of hotel operations. You must be attentive to details, good at solving problems, and able to promote a passion for quality and service.

This job is ideal for someone who is: Dependable -- more reliable than spontaneous, People-oriented -- enjoys interacting with people and working on group projects, High stress tolerance -- thrives in a high-pressure environment

The hotel is open 24 hours per day, 7 days per week.

Flexible availability to work days, nights, and weekends is required.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.  Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.  Ability to access and accurately input information using a moderately complex computer system.  Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.  Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.  Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hampton Inn & Suites Columbus-Easton Area

4150 Stelzer Road
Columbus, OH 43230

(614) 473-9911

145 Room Hotel

www.hilton.com

At A Glance

We're just off I-270, across the street from an upscale shopping and dining complex at Easton Town Center. Corporations like Huntington Bank, SafeAuto, L Brands and Abbott, along with The Ohio State University, are within 10 minutes. Get to Columbus International Airport in five miles, and 10 miles gets you to the convention center. Enjoy our heated indoor saltwater pool, free hot breakfast and free WiFi.