Search 17,496 current hospitality jobs

Front Desk Clerk

Posted March 21, 2021

Courtyard by Marriott Dallas Medical/Market Center
Dallas, TX
Apply

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
Apply

About this Employer

Courtyard by Marriott Dallas Medical/Market Center

2150 Market Center Blvd.
Dallas, TX 75207

(214) 653-1166

184 Room Hotel

www.marriott.com

Our Hotel

Transform any ordinary business trip into a relaxing getaway at Courtyard Dallas Medical/Market Center. Just moments away from vibrant destinations as the Dallas Market Center and American Airlines Center, our hotel is also just a short drive from UT Southwestern Medical Center and the Kay Bailey Hutchison Convention Center. Retreat to comfort in our spacious rooms and suites, complete with complimentary high-speed Wi-Fi, soundproof windows and mini-refrigerators. Additionally, our seasonal outdoor pool and fitness center, featuring cardio equipment and free weights, ensure your workout never has to miss a beat. For any on-the-go travelers and late-night cravings, stop by The Market, where you'll find a 24-hour selection of quick snacks and refreshing beverages. After a long day, The Bistro offers a relaxing spot to unwind with a handcrafted cocktail. Whatever the reason for your visit to North Texas, allow Courtyard Dallas Medical/Market Center to provide an elevated experience our guests won't soon forget.