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Front Desk - Guest Experience

Posted March 22, 2021

Residence Inn Washington, DC/Vermont Avenue
Washington, DC
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Washington, DC/Vermont Avenue

1199 Vermont Avenue, NW
Washington, DC 20005

1-202-898-1100

202 Room Hotel

careers.marriott.com

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Our Residence Inn Washington, DC hotel in downtown is just minutes from the city's most renowned national monuments. The National Mall, Washington Convention Center, Verizon Center and scores of upscale restaurants, shops and theaters are less than one mile from this Washington DC extended stay hotel. Guest traveling to DC appreciate our location near The Reagan National Airport and Union Station. Our Residence Inn Washington, DC hotel was designed for guests to stretch out and relax in a suite that offers separate sleeping, living and dining areas. With full kitchens, living rooms with sofa beds and work desks with high-speed internet access, you’ll feel at home in these downtown Washington DC suites. In addition, the hotel serves complimentary breakfast daily and offers nightly social hour midweek. Host your next Washington DC meeting at the Residence Inn Washington DC hotel on Vermont Avenue, featuring 3 meetings rooms; perfect for a training sessions, conventions and meetings.