Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Experience The Ritz-Carlton, Lake Tahoe and discover the pristine beauty of this breathtaking region. The hotel’s mid-mountain location provides ski-in / ski-out access to Northstar California offering the region’s best winter adventure. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. A plethora of family activities are available in the Village at Northstar accessed from the hotel by an intermountain gondola. A luxurious slope-side spa and a vibrant children's program filled with interactive games, crafts and opportunities to connect with our mountain setting in meaningful ways allows every member of the family to make the most of their Lake Tahoe vacation.Welcome to a mountain retreat unlike any other featuring luxurious accommodations and exceptional service in the heart of Northern California. This North Lake Tahoe resort provides the perfect destination for anything from unforgettable family vacations to romantic weekend getaways. For additional information about our Lake Tahoe vacation resort, please contact a Ritz-Carlton representative at (530) 562-3000. If you are planning your next summer vacation, click here to learn more about the summer experience. The Ritz-Carlton, Lake Tahoe is a Tier 3 property in The Ritz-Carlton Rewards.