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Housekeeping Manager / Executive Housekeeper

Posted April 19, 2021

SpringHill Suites by Marriott Asheville
Asheville, NC
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About This Job

Overview

The SpringHill Suites by Marriott Asheville is looking for an energetic and detail oriented individual to lead their housekeeping efforts as the Housekeeping Manager / Executive Housekeeper

The Housekeeping Manager / Executive Housekeeper will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

Responsibilities

  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Check equipment to ensure that it is in working order.
  • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Order and purchase equipment and supplies and Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
  • Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
  • Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the department.
  • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, and furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Supervise in-house services such as laundries, dry cleaning, and/or valet services.
  • Advise the front office of rooms ready for occupancy.
  • Perform financial tasks such as estimating costs, and preparing and managing budgets.
  • Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Qualifications

Education and Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent.
  • 2 plus years of experience in Hotel Housekeeping Management.
  • Basic computer skills needed. Familiarity with Microsoft Office preferred.
  • Experience with hotel information systems preferred. 

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

SpringHill Suites by Marriott Asheville

Two Buckstone Place
Asheville, NC 28805

(828) 253-4666

88 Room All Suite

www.marriott.com

Our Hotel

If you are looking for Asheville hotels near the Biltmore Estate, downtown Asheville and the Blue Ridge Parkway, check out the modern style of the SpringHill Suites Asheville- just minutes from it all! With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our all suite SpringHill Suites by Marriott Asheville. Our hotel features rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities to fit your lifestyle. Enjoy free high-speed WiFi, spacious work stations and modern furnishings with innovative room layouts. Enjoy our new breakfast with fresh choices for a customized start to your day like eggs, Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Also enjoy our heated indoor pool & spa and a 24-hour fitness center.