• Develops and implements all aspects of a comprehensive business plan for the resort’s vacation rental program
• Must have Condominium Association knowledge and training
• Must have/obtain a South Carolina “Property Management In Charge” license.
• Must be able to understand the complex structure of the Village at Wild Dunes.
• Must be able to advocate for the Associations and guide the resort to ensure that they understand the limits and obligations of both entities. 
• Must be able to organize and run meetings.
• Coordinates sales efforts and strategies to increase market share of homes and market share of revenue
• Maintains current information on operational practices of other vacation rental operations in Wild Dunes and in other DHR-affiliated organizations including:
  • Management contracts (terms, fees, etc)
  • Nightly rates
  • Cleaning fees
  • Policies (pets, deposits, etc)
  • Discounts/Benefits
• Meets or exceeds annual net inventory growth goals set by established by leadership team
• Develops and improves relationships for future inventory growth potential with:
  • Wild Dunes Real Estate
  • Owners of homes currently on our management program
  • Owners of other homes currently on the Isle of Palms
  • Builders and contractors within the area
• Supervises the performance, attendance, attitudes, appearance and conduct of property management team
• Provides leadership, knowledge, and skills to the vacation rental operation
• Manages the daily tasks and duties of the Owner Relations Agent
• Recommends discipline and/or termination when appropriate
• Manages timely completion of performance appraisals
• Collaborates with Director of Sales and Marketing to identify and implement best marketing strategies for increasing occupancy and revenue, areas of focus to include:
• Website effectiveness
• Collateral materials
• Cross-promotion with Wild Dunes Resort marketing initiatives
• Owner communications
• Owner benefits programs (rewards, events, etc.)
• Collaborates with Director of Revenue to identify and implement best rate strategies, including discounts, packages, incentives, etc.
• Prepares quarterly financial analysis for property owners by home category
• Communicates results of quarterly financial analysis with Operations Managers and homeowners
• Coordinates owner events
• Attends all appropriate department, division, and resort meetings
• Prepares and conducts staff meetings as necessary
• Collaborates with Directors of all departments of Wild Dunes Resort to foster collaboration between all areas
• Stays active in community affairs and organizations such as the Chamber of Commerce and Rotary Club
• Maintains membership in the Vacation Rental Managers Association and participates in meetings when appropriate
• Develops and implements controls for expense management
• Develops and implements all property management training programs
• Utilizes labor management tools to schedule and control labor costs
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Maintains a safe and pleasant work environment
• Maintains a strong morale and spirit throughout team
• Reviews guests’ feedback through Unifocus and communicates information to team to ensure continual guest satisfaction
• Maintains a strong knowledge of hospitality trends, especially in property management
• Coaches and Counsels the Property Management team
• Provides clear direction of goals and objectives to team
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Resolves guest issues promptly and with great care and effectiveness
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Property Management team
• Acts with responsibility towards all company property, supplies and equipment
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues always
• Performs other duties as assigned

Associate is held accountable for all duties of this job and other duties as assigned.

eXPERIENCE & eDUCATION:

• High school diploma or equivalent required
• Two- or four-year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
• Certified Manager of Community Associations, preferred
• Prior AAA Four Diamond Standards experience preferred
• At least two years supervisory experience required