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Clerk-Reservations

Posted February 22, 2021

The St. Regis Bahia Beach Resort, Puerto Rico
Rio Grande, Puerto Rico
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Bahia Beach Resort, Puerto Rico

State Road 187 kilometer 4.2
Rio Grande, 00745
Puerto Rico

(787) 809-8000

139 Room Hotel

www.starwoodhotels.com

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Hotel Profile

Pleasure is a daily mantra here. Tee off at the Robert Trent Jones, Jr. golf course, revel in exclusive Remède Spa pampering, savor Jean-Georges’ acclaimed cuisine at Fern, lounge at the pool, or bask on pristine, sandy Bahia Beach.

Tropical elegance meets modern technology in the 139 guest rooms, including 35 suites, at The St. Regis Bahia Beach Resort, Puerto Rico. Seductive accommodations feature recessed, beamed ceilings and are beautifully appointed with custom-designed furnishings, including writing desks. Each room opens to a private terrace with a garden or ocean view.

High-tech entertainment features include 40-inch LCD televisions, an LCD tabletop controller, a BOSE® surround sound system, an iPod® docking station, and a DVD/CD player. Wireless High Speed Internet Access is complimentary in all rooms and public areas.

Spacious five-fixture marble bathrooms with oversized tubs, separate rainforest showers, and dual vanities include an oversized mirror featuring an embedded LCD television. All rooms include soft bathrobes, slippers, and Remède amenities.

Careers at St. Regis

When St. Regis first opened its doors in 1904 it established the highest standards of hospitality for its privileged guests—a legacy that is embraced and upheld by our staff today. Our staff members thrive on the pursuit of excellence as they fulfill each guest request in an authentic and meaningful way. St. Regis cultivates its staff by providing competitive benefits, exceptional career development opportunities and an enriching environment where they may reach their fullest potential.

About Starwood

Starwood Hotels & Resorts Worldwide, Inc. creates rewarding experiences for discerning travelers the world over through its nine iconic brands. Each of our more than 1,200 properties in 100 countries enjoys a reputation for excellence thanks to the flawless service and high standards of hospitality demonstrated by our elite workforce.