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Guest Service Agent Part-Time

Posted February 22, 2021

Holiday Inn Boston Bunker Hill Area
Somerville, MA
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The Holiday Inn is looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be The Holiday Inn's newest guest service agent!

About This Job

Who this Job Will Job Appeal To

  •  This position is perfect for people that love to provide excellent customer service.  

The Ideal Candidate for this Position

  • Friendly, outgoing, individuals that possess outstanding guest service skills.  Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.  
  • Must be flexible with schedule, available nights/weekends and Holidays a must. 

What You Will Be Doing

  • Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area.  Must be willing and able to work a flexible schedule that will include weekends and holidays.     

Who You Will Be Working With

  • The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with housekeeping staff, and engineering staff.

Job Description

  • Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.    

Job Requirements

  • High school diploma or equivalent required, college degree preferred.  Minimum one year hotel front desk experience preferred with IHG and OPERA experience. 
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About this Employer

Holiday Inn Boston Bunker Hill Area

30 Washington Street
Somerville, MA 02143

(617) 628-1000

184 Room Hotel

www.ihg.com

Our Hotel

As one of the only Somerville, MA hotels near downtown Boston that offers complimentary parking, we strive to make your stay as easy and comfortable as possible. In addition to our ample parking for guests, our Boston/Somerville hotel features 184 spacious guest rooms with eight executive suites and 10 ADA accessible rooms that provide a welcoming respite from your busy trip to Boston. Be sure to join our Priority Club Rewards program to qualify for even more great perks when you stay at the Holiday Inn Boston Bunker Hill, MA hotel

Whether you’re staying at Holiday Inn Boston Bunker Hill  hotel on a family vacation or a business trip, we have a number of amenities that are designed to make your stay a memorable experience. With complimentary high-speed Internet access throughout our property; a fully equipped fitness center with indoor pool, as well as an family-friendly restaurant right onsite, everyone in your group will be happy to stay at Holiday Inn Boston Bunker Hill. Once you’re ready to retire for the day, you’re sure to enjoy relaxing in your spacious guest room that features plush bedding, a flatscreen TV, refrigerator, desk and Internet access. We invite you to make yourself at home when you stay at our premier Somerville, MA hotel. Don’t forget to ask about our hotel packages and exclusive extended-stay rates for stays of 14 days or more.

  • Heated Indoor Pool
  • Full service on-site Restaurant
  • 24-hour Fitness Center
  • Room Service