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Spa Concierge

Posted February 23, 2021

JW Marriott Phoenix Desert Ridge Resort & Spa
Phoenix, AZ
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About This Job

JOB SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Phoenix Desert Ridge Resort & Spa

5350 East Marriott Drive
Phoenix, AZ 85054

(480) 293-5000

950 Room Hotel

careers.marriott.com

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Our Hotel

Our family-friendly hotel welcomes you with an unparalleled array of luxurious amenities, including an on-site spa, championship golf at Wildfire Golf Club, five pools, a lazy river and exquisite dining. Gracefully designed rooms and suites include deluxe bedding, modern technology and floor-to-ceiling windows; many feature views of the mountains, golf club or resort pools. Invigorate your mind and body at Revive Spa, or perfect your swing on one of our two immaculate golf courses, designed by Arnold Palmer and Nick Faldo. Feast on American cuisine, Asian specialties or steak - or enjoy a poolside cocktail or local beer. Our expansive event venues include Phoenix's three largest ballrooms and multiple scenic outdoor spaces, setting the tone for gatherings of all sizes and styles. If you'd like to explore beyond the hotel, Cave Creek and Desert Ridge Marketplace and more are close by.