Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Centrally located near celebrated attractions, Courtyard Gurugram Downtown is a welcoming respite for business and leisure travelers. Unpack in beautifully appointed, 4-star hotel rooms and suites, featuring LCD TVs, high-speed Wi-Fi and luxurious perks, such as marble bathrooms, plush featherbeds and 24-hour room service. Savor distinctive international cuisine at our scenic Courtyard Grill and newly renovated Downtown Kitchen & Bar. Explore diverse attractions within minutes of our hotel, including Qutub Minar, Kingdom of Dreams, DLF Cyber City, MG Road, IFFCO Chowk, Udyog Vihar and Epicentre Gurgaon. Host flawless corporate and social events in sophisticated spaces, enhanced by custom catering and expert planning. After a full day of business or sightseeing, refresh in our outdoor pool or soothe your senses with a therapeutic treatment at our wellness spa.