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Guest Experience Specialist

Posted March 22, 2021

Courtyard Atlanta Gwinnett Mall
Duluth, GA
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Atlanta Gwinnett Mall

3550 Venture Parkway
Duluth, GA 30096

1-770-476-4666

146 Room Hotel

www.marriott.com

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The Courtyard Atlanta Gwinnett Mall hotel in Duluth is smartly designed and ideally located within Gwinnett County just off of I-85 near Wild Bill's, The Arena at Gwinnett Center and Little Gardens. Our Duluth, GA hotel is able to meet both business and leisure travelers' needs and comforts and our friendly services and superior amenities offer more than other hotels in Gwinnett County, Georgia. Guest rooms feature new signature Courtyard beds, an oversized desk with ergonomic chair and free high-speed Internet and all guests are welcome to take advantage of our on-site fitness center and pool. Enjoy an affordable breakfast buffet at The Courtyard Cafe or snacks or beverages at The Market, open 24-hours. Our Duluth, GA hotel business center offers computer and laptop stations with free WiFi. Our hotel in Gwinnet County is also proud to host to the Gwinnett Braves AAA baseball club! Start planning your stay today at our Duluth, GA hotel and allow us to help you make the most of every travel experience.