Search 18,270 current hospitality jobs

Front Desk Supervisor

Posted March 26, 2021

DoubleTree by Hilton Hotel West Palm Beach Airport
West Palm Beach, FL
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

DoubleTree by Hilton Hotel West Palm Beach Airport

1808 South Australian Avenue
West Palm Beach, FL 33409

(561) 689-6888

175 Room Hotel

doubletree3.hilton.com

At A Glance

Experience the DoubleTree by Hilton Hotel West Palm Beach Airport, one of the more elegant hotels in West Palm Beach. Located just minutes from Palm Beach International Airport (PBI) and downtown West Palm Beach, this hotel also is a great place to make the most of your time in the area. Enjoy a stress-free stay with our friendly service, complimentary WiFi, complimentary airport shuttle and a warm chocolate chip cookie for every guest.

Dive into the outdoor pool of our West Palm Beach hotel and soak up the warm Florida sunshine from the landscaped tropical courtyard. Enjoy a workout 24/7 in our Doubletree Fitness Center by Precor. Relax in a spacious guest room and watch a movie on the flat-screen TV or catch up with friends during happy hour at Gecko’s Restaurant. With a business center and state-of-the-art Executive Boardroom for up to 12 people, this Florida hotel offers an ideal West Palm Beach meeting venue.

  • Palm Beach airport hotel with complimentary airport shuttle 
  • Only 2 miles from downtown West Palm Beach and City Place 
  • Heated outdoor pool, fitness center and top-class amenities