Search 9,981 current hospitality jobs

Vigilante (Temporario) II

Posted February 23, 2021

Courtyard Rio de Janeiro Barra da Tijuca
Rio de Janeiro, Brazil
Apply

About This Job

POSITION SUMMARY

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply

About this Employer

Courtyard Rio de Janeiro Barra da Tijuca

Av Embaixador Abelardo Bueno 5001
Antigo Autódromo,
Rio de Janeiro, 22775-039
Brazil

+55 21 4560-2700

264 Room Hotel

www.marriott.com

Follow us:

Our Hotel

Our business hotel in Rio de Janeiro is located in the most modern area of the city, providing convenience if you are attending a congress at Riocentro Exhibition Center or a music concert at Jeunesse Arena. For our leisure travelers, enjoy a morning walk at the Rio Olympic Park or head to Barra da Tijuca Beach. Our hotel in Barra da Tijuca, Rio de Janeiro features spacious rooms with free Wi-Fi and flat-panel TVs with international cable channels. Stop by The Bistro restaurant for an authentic breakfast or drinks in the evening. Keep up with your workout routine and take advantage of our fitness center or relax by the swimming pool in our hotel in Barra da Tijuca. When it comes to your event needs, the Courtyard Rio provides facilities for successful corporate and social gatherings.