Search 12,379 current hospitality jobs

Guest Service Agent - Homewood Suites Memphis/Poplar

Posted February 23, 2021

Homewood Suites by Hilton Memphis-Poplar
Memphis, TN
Apply

About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Apply

About this Employer

Homewood Suites by Hilton Memphis-Poplar

5811 Poplar Avenue
Memphis, TN 38119-3949

(901) 763-0500

140 Room Extended Stay

homewoodsuites3.hilton.com

Follow us:

Managed By

At A Glance

Welcome to the Homewood Suites by Hilton® Memphis-Poplar hotel. Located in East Memphis on Poplar Avenue, our all-suite hotel provides thoughtful amenities to help you unwind and feel at home. Our Memphis hotel is a short drive from popular attractions such as Graceland, the National Civil Rights Museum, Beale Street, the Rock and Soul Museum and Bass Pro Shops at the Pyramid. We are also close to leading businesses such as FedEx headquarters, Tenet, International Paper and Service Master.

Choose from spacious one- and two-bedroom suites at this Memphis hotel. Prepare your favorite meal and enjoy home cooking in the fully equipped kitchen featuring a variety of helpful utensils. Unwind in the separate living area and view premium cable channels on a flat-screen TV. Stay in touch with family or business colleagues with complimentary internet access. Enjoy the privacy of a separate sleeping area and relax after a long day on a comfortable king-sized bed.

Start your day with a hot full breakfast before heading off for business or recreation. On your return, unwind at our evening social* Monday through Thursday. Stay active during your stay in the fitness center, swimming pool and basketball court. Our Memphis hotel provides a business center with a range of modern amenities and versatile meeting rooms accommodating up to 50 guests.