A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Situated on 17-acres, our campus-like environment offers guests a tranquil escape from the tumult of Baltimore. Each of our guestrooms and suites features floor-to-ceiling windows and is luxuriously appointed with elegant decor and smart amenities like complimentary WiFi and plush bedding. Designed for the discerning traveler with elevated expectations, we provide our guests an array of premium touches like a state-of-the-art fitness center, a 24-hour high-tech business center, two pools, and complimentary shuttle service within a three-mile radius. Enjoy a world-class dining experience at the Cinnamon Tree Restaurant, featuring traditional American cuisine in an opulent setting, opt for a casual bite at Cafe 245, or savor a signature handcrafted cocktail in the stylish confines of the Polo Lounge & Bar. Our Hunt Valley, MD hotel near Towson University is the only full-service Marriott in the area.