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Guest Service Expert - Pool & Beach Server

Posted February 23, 2021

The Ritz-Carlton Key Biscayne, Miami
Key Biscayne, FL
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About This Job

JOB SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton Key Biscayne, Miami

455 Grand Bay Drive
Key Biscayne, FL 33149

+1 (305) 365-4500

102 Room Resort

www.ritzcarlton.com

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Discover The Ritz-Carlton Key Biscayne, Miami, a true Florida luxury resort that blends adventure and relaxation with its beautiful nature preserves, charming shopping villages and golden Miami beaches. With 11 tennis courts designed by tennis legend Cliff Drysdale along with a host of water activities including windsurfing, sailing and kayaking, our Miami luxury beach and tennis resort offers the perfect destination for an unforgettable escape. Located on a seven mile-long barrier island south of South Beach, our Florida beach resort is just minutes from Miami, yet feels miles away from the urban pulse, uniquely providing both family friendly getaways and romantic retreats – the best of both worlds. The Ritz-Carlton Key Biscayne, Miami is a Tier 4 property in The Ritz-Carlton Rewards.