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Operations Supervisor

Posted March 22, 2021

Courtyard Greensboro
Greensboro, NC
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About This Job

Job Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Greensboro

4400 West Wendover Avenue
Greensboro, NC 27407

1-336-294-3800

149 Room Hotel

www.marriott.com

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The new state-of-the-art lobby at Courtyard Greensboro provides greater flexibility and choices for our guests. This Greensboro hotel features our new lobby with inviting spaces to work or relax in, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby is The Bistro - Eat. Drink. Connect. - providing guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. Our hotel is close to Greensboro Coliseum Complex, Four Seasons Town Center, UNC Greensboro and Greensboro Piedmont Triad International Airport. Business travelers will enjoy our proximity to Daimler Chrysler, Guilford Mills, Syngenta and Xpedx International Paper. We offer a well-equipped fitness center and outdoor pool, a 24-hour business center, boarding pass printing service and 1,248 sq. ft. of high-tech meeting space is available, making your stay at Courtyard Greensboro more comfortable, productive and enjoyable than ever before!