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Front Desk GSR

Posted March 26, 2021

Red Roof PLUS+ Washington, DC - BWI Airport
Linthicum Heights, MD
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SICK OF THAT 9-5? Come join a team where everyday is different!

About This Job

The ideal candidate for this position

  • Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
  • Make an impact on your guests by making each experience unique and tailored to them.
  • Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
  • Empowered individuals are our favorite – be your bold self.

What does a day as a Front Desk Representative look like?

  • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
  • Takes reservation requests and making adjustments to reservations as needed
  • Works with Hotel Management and other team members to provide an excellent guest experience
  • Uses our front desk computer system to complete customer transactions and run reports
  • Communicates with the housekeeping team to be aware of room availability or guests
  • Follows all safety and security protocols in keeping the front desk and lobby clean and safe

Qualifications 

  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills (i.e. math, cash handling, computer skills, etc.)
  • A love for pets is a plus, as Red Roof is a pet friendly hotel! 


compensation: 13.50

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About this Employer

Red Roof PLUS+ Washington, DC - BWI Airport

827 Elkridge Landing Rd
Linthicum Heights, MD 21090

(410) 850-7600

130 Room Hotel

www.redroof.com

Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Welcome to the 100% Smoke-Free Red Roof PLUS+ Baltimore – Washington DC/BWI Airport, located off of the Baltimore Washington Parkway (I-295). We’re in the quiet BWI Gateway Community, just 1.5 miles from the Baltimore Washington International Airport. Enjoy the comfort of our brand new shuttle on your complimentary ride from the Airport, Amtrak or Light Rail( Mon-Fri 4am-1am and Sat-Sun 5am-12am.) You can sleep longer, knowing it’s only a short 5 minute ride from the hotel to the airport. Take the light rail to Baltimore’s Inner Harbor to see an Orioles game at Camden Yards, or visit M&T Bank Stadium for a Ravens game. Be sure to visit the National Aquarium, the Baltimore Museum of Art and the Walters Art Museum. We are also within 20-40 minutes from the US Naval Academy in Annapolis, and Washington DC. If you are here on corporate or government business, it’s easy to get to the Baltimore Convention Center or major government and corporate offices such as the National Security Agency and Northrop Grumman. You can also enjoy the free wireless Internet access throughout the hotel. We have Newly Renovated Rooms and are convenient to area hospitals such as University of Maryland-Baltimore and Johns Hopkins. You are always welcome at the Red Roof PLUS+ Baltimore – Washington DC/BWI Airport.

When you check in, check out the fantastic new amenities in our NextGen design rooms! The rooms at this 100% Smoke-Free inn feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessel sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable new seating and a large, flat screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! Offering Red Roof Inn's new Order Inn program, where guests can order delicious food for in-room delivery. We offer a lobby computer and printer for a small fee. Rooms amenities include hair dryers, irons, ironing boards, free long distance and local calls, and free WiFi. Mini-Refrigerators and microwaves are available in Superior King and Deluxe Double room types. Experience our coffeehouse-style coffee and tea. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, and movies, as well as music and games. One well-behaved family pet per room is welcome.