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Front Desk Agent

Posted March 26, 2021

Wyndham Lake Buena Vista Disney Springs Resort Area
Lake Buena Vista, FL
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Come join us in the happiest place on earth!

About This Job

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.

You'll want to work here

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.

Job overview

What you will be doing

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.  
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

Qualifications

(The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.) 

  • High school education or equivalent experience.
  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • Identity Theft Protection
  • 401(k) plan
  • Flexible Spending Accounts
  • AMAZING HOTEL DISCOUNTS!
  • AND MUCH MORE
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About this Employer

Wyndham Lake Buena Vista Disney Springs Resort Area

1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830

(407) 828-4444

394 Room Resort

www.wyndhamhotels.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Resort

Wyndham Lake Buena Vista’s 232 lakehouse-themed guest rooms feature amazing views of the surrounding theme parks and Disney Springs

With 25,000 square feet of premier event space accommodating groups from 12 to 1,200, Wyndham Lake Buena Vista makes planning easy! For planners of any type of Orlando-area meeting or event. From corporate conferences to association conventions. SMERF gatherings to product launches. Plus awards dinners, recognition lunches, civic breakfasts or class or family reunions. Even weddings!

To be sure, Wyndham Lake Buena Vista’s meetings, banquets and catered events are among the best of all official Walt Disney World® hotels.