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Front Desk - Guest Experience

Posted May 6, 2021

Residence Inn by Marriott Orlando at Millenia
Orlando, FL
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn by Marriott Orlando at Millenia

5403 Millenia Lakes Boulevard
Orlando, FL 32839

(407) 352-2700

120 Room Extended Stay

www.marriott.com

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Our Hotel

Located right off Interstate 4 near downtown Orlando, our family-friendly hotel places you near Millenia Mall's great eateries and in-demand shops like Apple, Sephora and Chanel. Experience the thrill of Islands of Adventure theme park, just two miles from our hotel, or bask in the bright lights of nearby Universal Studios. As an extended-stay hotel, we offer apartment-style living and free Wi-Fi. Start each day with a complimentary hot breakfast and end with either fresh American cuisine at our Lobby Bar & Grill or enjoy a flat-bread appetizer poolside. Our meeting venue offers custom catering and is filled with natural light from the large glass windows. Stay active at our 24-hour fitness center and heated outdoor pool or get in those steps at Universal’s Citywalk. Our pet-friendly hotel suites all feature a full kitchen, grocery shopping service and flat-screen TV. Feel the pull of adventure at Residence Inn.