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Front Desk

Posted April 5, 2021

Hampton Inn Laurel (Fort Meade Area)
Laurel, MD
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We have a great place to work with a happy and great team. Come Join us at a fabulous Guest Service Agent!

About This Job

Summary:

Our Guest Service Agents are friendly and provide the ultimate in guest experiences.

What you will be doing

  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.

The ideal candidate for this position

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Hilton Hotels Experience Preferred.

Benefits

  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay

How to Apply

Come by in person and Ask for Yocasta, our General Manager, or send us your resume.

We always practice safe habits.

compensation: DOE

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About this Employer

Hampton Inn Laurel (Fort Meade Area)

7900 Braygreen Road
Laurel, MD 20708

(240) 456-0234

80 Room Hotel

hamptoninn3.hilton.com

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Your selection for cozy hotels in Laurel, MD

Stay in the middle of all the action in Laurel, MD, at the Hampton Inn Laurel (Fort Meade Area) hotel. Our hotel is conveniently located just 20 minutes from the University of Maryland, Fort Meade military base, and the National Security Agency. We’re also a 45-minute drive from Baltimore/Washington International and Washington National Airports.

Enjoy extra services and amenities at 3-Diamond AAA hotel in Laurel, MD while exploring exciting attractions or on a business trip in Maryland. Stay connected to family, friends, and the office back home with free WiFi in all guest rooms. Start your day right with Hampton’s free hot breakfast in the dining room or pick up a Hampton On the Run® Breakfast Bag, available from Monday through Friday.

With excellent facilities including a fitness center and outdoor pool, it’s easy to keep fit during your stay. The business center is the ideal place to catch up on work, whether you're checking emails or printing documents. Host your next business meeting or special event at the hotel and enjoy A/V equipment and catering options. All guest rooms at our Laurel, MD, ;hotel feature a clean and fresh Hampton bed® for a fantastic night’s sleep.