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Guest Services Part-Time

Posted March 26, 2021

Residence Inn Rocky Mount
Rocky Mount, NC
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Residence Inn Rocky Mount

230 Gateway Boulevard
Rocky Mount, NC 27804

(252) 451-5600

77 Room Extended Stay

www.marriott.com

Our Hotel

Our hotel is conveniently located near the Interstate 95 and Highway 64 intersection. This Rocky Mount hotel’s home-style setting puts guests within minutes of the area’s most popular destinations, all while pampering them with home-like comforts. Whether you are traveling the city on business, traveling down I-95 for leisure, or attending a sporting event at the local Rocky Mount Sports Complex, the hotel’s contemporary suites offer deluxe kitchenettes, spacious work desks and free Wi-Fi. Start your day satisfied with a complimentary hot breakfast buffet, then unwind as you sip custom drinks and dine on classic foods at the Residence Inn Mix.