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Pool Concierge - Paradise Springs Full-Time Seasonal

Posted March 22, 2021

Gaylord Texan Resort & Convention Center
Grapevine, TX
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About This Job

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Secure you Summer job now! Join us at one of our Summer Hiring Events! We will be conducting on-site interviews, offers, and pre-employment processing! We are currently looking for seasonal Servers, Server Assistants, Bartenders, Bar Attendants, Baristas and Pool Concierge! Questions? Simply call 817-778-3900 Location: Cowboys Training room inside of the Gaylord Texan 1501 Gaylord Trail Grapevine, TX 76051. Applicants can park in the Resort Parking Garage and enter through Front Access on the backside of the Vineyard Tower. All parking will be validated. Event Dates (All dates are on a Wednesday unless otherwise denoted) April 7th 1pm –5pm April 10th 1pm –4pm *Saturday* April 14th 1pm –7pm April21st 1pm –5pm April 28th 1pm –5pm
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail
Grapevine, TX 76051

1-817-778-1000

1,511 Room Hotel

www.marriott.com

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Welcome to our spectacular hotel overlooking beautiful Lake Grapevine and brimming with authentic Texas style and hospitality. The awe-inspiring Gaylord Texan Resort & Convention Center invites guests to experience all the energy and excitement of the Lone Star State. Beneath our signature glass atriums, we offer some of the most distinctive shopping, dining and recreation options in the area to delight leisure and business travelers alike. You will be amazed at the 4.5 acres of indoor gardens and winding waterways, where you will find world-class entertainment and activities. Conveniently located between Dallas and Fort Worth, the Gaylord Texan is an ideal location for meetings, conventions and corporate events, offering over 400,000 square feet of flexible meeting space including the 180,000 square foot Longhorn Exhibit Hall. Choose the Gaylord Texan and discover a resort experience as grand as Texas itself.