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Spa Manager

Posted April 10, 2021

Coronado Island Marriott Resort & Spa
Coronado, CA
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About This Job

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Coronado Island Marriott Resort & Spa

2000 Second Street
Coronado, CA 92118

1-619-435-3000

300 Room Hotel

careers.marriott.com

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Just across the Bay from downtown San Diego, Coronado Island Marriott Resort & Spa offers a comfortable atmosphere to restore the balance of life. Our Coronado resort features a health spa, outdoor swimming pool, and whirlpool with breathtaking views of the San Diego skyline. Only minutes from sandy beaches, shopping, and restaurants at Ferry Landing, our Coronado Island hotel's accommodations offer premium access to everything this popular beach community has to offer. Enjoy on-site dining at Current and Tides, rent a bicycle and explore the island, bask on sun-filled beaches or take the ferry into San Diego for a little fun in the city. After the day is done, you can return to our Coronado Island resort where you'll find oversized bath tubs, down comforters and plush beds with cotton-rich linens, plus flat-panel TVs, connectivity panels and high-speed Internet access. For those planning an event, our resort in Coronado also boasts breathtaking event space, impeccable catering and dedicated event managers.