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Restaurant Shift Manager

Posted January 22, 2022

Emerald Queen Hotel & Casino
Fife, WA
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About This Job


The Restaurant Shift Manager is responsible for assisting with all duties pertaining to front of the house operations for the casino during the absence of the Restaurant Manager. Duties include assisting with secretarial and administrative work, handling of interviews for the department and selecting new hires and handling training and development of all new staff. Also ensures the quality of food in the restaurant and deli establishments are exceeding the needs of our casino patrons while ensuring compliance with all established policies and procedures. Delegates work as needed, prepares daily reports as directed, makes menu recommendations and offerings and monitors food temperatures as needed. Also provides superior guest service while assisting guests of the casino with any dining inquiries and may assist with Food Server, Hostess and Busser duties as needed. Performs other job related duties as assigned by the department manager.



  • High School Diploma or GED equivalent is required

Experience & Requirements:

  • Must have a minimum of two years management experience working in a high-volume restaurant environment
  • Must have knowledge in all aspects of front and back of the house operations
  • Must have good verbal and written communication skills
  • Must have experience with computers and POS systems
  • Must be able to demonstrate superior guest service

Physical Requirements:

  • Must have the mobility to climb stairs on a routine basis
  • Must have the ability to stand for extended periods of time
  • Must have good manual and finger dexterity
  • Must be able to tolerate a smoke filled environment

Additional Requirements:

  • Must be able to pass a pre-employment drug screen
  • Upon offer must obtain Class IIIA Gaming License ($273 - $335)
  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Emerald Queen Hotel & Casino

5700 Pacific Highway E
Fife, WA 98424

Telephone (253) 594-7777
Reservations (888) 831-7655

104 Room Hotel


The Emerald Queen Hotel &  Casinos are located between Seattle and Olympia, Washington. The main casino is located in Tacoma and the hotel casino is in Fife.

Emerald Queen Casino in Tacoma features Las Vegas styles gaming including 56 table games and over 1750 slot machines. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events. Local entertainment is offered nightly in our nightclub with music selections from country, rock, oldies, to jazz and top 40 with local DJ's.

The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms, and 1,750 of the newest games in town.

The food and beverage venues at Emerald Queen Casino I-5 (Tacoma) include the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. Emerald Queen Hotel & Casino (Fife) offers the Tatoosh Grill, Pacific Rim Buffet and Paradise Deli.

Hotel and Casino

Whether you’re looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino in Fife is your perfect destination! Indulge yourself with exceptional hospitality, divine dining and countless entertainment options.

Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. Ask about our spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.


The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection. We also offer Chef’s delicious daily specials.

The International Restaurant is located upstairs in the center of EQC I-5. For your convenience, an elevator is available by the soda fountain in the back right corner