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Front Desk Agent

Posted May 9, 2021

Vinoy® Renaissance St. Petersburg Resort & Golf Club
St. Petersburg, FL
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About This Job

JOB SUMMARY

As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Vinoy® Renaissance St. Petersburg Resort & Golf Club

501 5th Avenue NE
St. Petersburg, FL 33701

(727) 894-1000

361 Room Resort

www.marriott.com

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Our Hotel

Leave your worries behind and lie in the lap of luxury at The Vinoy® Renaissance St. Petersburg Resort & Golf Club. Satisfy your appetite for culture at popular St. Petersburg attractions, from the Salvador Dalí Museum to the Morean Arts Center. Then enjoy an exciting game at Tropicana Field or relax on one of Florida's countless scenic beaches. After your day of excitement, retreat to our resort and spread out in stylish guest rooms featuring expansive marble bathrooms, plush bedding and LCD TVs. Enjoy on-site dining from our five outstanding restaurants offering a plethora of different breakfast, lunch and dinner options. Tee off on our picturesque 18-hole private golf course, then unwind at our full-service day spa. Escape the boring boardroom in our 42,000 square feet of spectacular event space available for corporate gatherings, weddings, receptions and banquets. Enjoy relaxation redefined at The Vinoy® Renaissance St. Petersburg Resort & Golf Club.